FAQ - FAQ

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What is the CML?

Insurance CML - compulsory insurance of civil liability of vehicle owners. The policy of "compulsory auto insurance" is necessary for every car owner. This type of insurance will help you in case of an accident (traffic accident) in case of your fault to reimburse the costs of damage caused to life, property, health of third parties. CML does not cover the costs associated with the restoration and repair of your vehicle.

What documents do I need to insure CML?

In order to calculate and draw up an CML policy, you only need to have the following documents:

  • Identity card of the policyholder/insured
  • Driver`s license (license) of the policyholder/insured
  • Vehicle registration certificate



How long is the CML policy valid?

From January 2019, the CML policy is valid for the entire insurance period

What documents do I need to apply for an insured event?

  • Insured event claim
  • Document of the competent authorities confirming the occurrence of an insured event
  • Copy/photo of the driver`s ID
  • Copy/photo of driver`s license(s) of the person responsible for the accident
  • Conclusion of medical examination (if necessary)
  • Copy of the registration certificate for the vehicle




What to do in case of an insured event?

  • Turn on the alarm
  • Place a warning triangle
  • Call the administrative police on 102
  • Contact us toll free 7530
  • If you`re not at fault, check with the person responsible for the accident



How to apply for CML online?

  • Go to our Company Website
  • Create a policy by filling in only 3 fields: phone number, UIN and vehicle registration number
  • Pay by any method convenient for you
  • You will receive an SMS message about your current policy
  •  A "Personal Account" will be automatically created for you on the Company`s Website, where you can see your policy at any time. And you can also extend it, reissue it, terminate it when you need it



What is the Personal Account for?

  • Your Personal Account stores all information on current and expired insurance policies, terms and amounts of payment of insurance premiums, and payments
  • You can view, print, check, reissue or renew any policy that is not even valid at any time without re-entering all the data on the insured and the car
  • You can remotely submit an application and documents for an insured event and check the status of its consideration
  • You can contact us at any time and we will help you with any issue.



What to do if you forgot your password from your Personal Account?

  • Your Personal Account is generated automatically. Login Your phone number, the initial password comes to you along with the data on the concluded CML policy in an SMS message. When you enter your Personal Account, you can change it in your personal data.
  • If you have forgotten your password, you can click on the "Forgot password" option when logging in and you will receive a temporary password via SMS. We recommend changing it again after entering the Personal Account
  • If you have changed your phone number, specified during the registration of the policy, you need to call the Company`s Call Center at 7530 and inform the operator about it. It will explain how to access your data.



Are there any benefits for CML insurance?

When applying for an CML policy, there are benefits - 50% only if the Insured alone drives his vehicle and only in cases where the Insured is assigned one of the following statuses:

  • Participant of the Great Patriotic War or a person equated to them
  • Group I and II disabled person
  • Pensioners



How to become a Company agent?

To become a Company agent, all you need to do is call the short number 7530 and contact the manager. When concluding a commission agreement, the following documents must be submitted:

For agents of legal entities:

- Charter (if any)

- St. registration (certificate) of the company

- Order from the company to appoint agents

- ud. Leader`s personalities

For registration of 2 employees of a legal entity or agents of individuals, the following documents are required:

- ID card

- Police clearance certificate

- Diploma copy

- Pass the exam for the minimum insurance agent training program (from the Company)

- Application for admission

- Application for study



Is it possible to conclude a policy or contract in installments?

You can conclude an insurance contract or policy with the condition of paying the premium in installments for up to 6 months in the following cases:

  • If it is concluded under voluntary types of insurance
  • If the insurance premium is more than 25,000 tenge
  • If the insurance program provides for this payment method

For example, you can pay 40% of the cost of insurance in the first month. And pay the remaining amount in equal installments every month for 6 months.



Why is it better to insure in Basel?

  • Many years of successful experience in the voluntary property insurance market
  • The company offers a wide range of modern and popular insurance programs that comply with the best world practices
  • We don`t have to come to get insurance or payout
  • We don`t need to enter all the data on the Insured or the vehicle, just enter your phone number, UIN and license plate number.
  • You can apply for a policy at any time convenient for you 24/7
  • Prompt payment within 1 day of receipt of all documents
  • Call center managers are available around the clock to answer all your questions at any time convenient for you
  • My account is always available for you and stores all the necessary information on insurance
  • You can always contact us both by phone and online on the Company`s Website